Get in Touch With Us
If something on this site has prompted a question — about how we compare casinos, which platforms accept PayID, or anything else we cover — this page explains the best way to reach us. We read every message and respond to each one personally.
How to Contact the Team
Email is the most reliable way to reach us. Send your message to [email protected] and a member of the editorial team will get back to you. We aim to reply within two working days. During busier periods it may take a little longer, but we will always follow up.
To help us respond quickly, it is worth mentioning upfront what your enquiry is about — a content question, a correction, a partnership proposal, or something else entirely. That way your message goes to the right person without delay.
What You Can Write to Us About
There is no narrow list of accepted topics. Common reasons readers get in touch include:
- Content questions — If something in our reviews or guides is unclear, or you want more detail on a particular topic such as non-GamStop options or deposit methods, ask and we will do our best to help.
- Corrections and accuracy flags — Our team researches and verifies the information we publish, but casino offers and terms change. If you spot something that looks out of date or inaccurate, we want to know. Accuracy matters to us and reader input genuinely helps.
- Suggestions for coverage — Is there a casino, payment method or topic you would like us to look into? We take reader suggestions seriously when planning new content.
- Editorial and partnership enquiries — If you represent a brand or organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. We will review all approaches on their merits.
- Responsible gambling concerns — If you or someone you know is finding it difficult to manage their gambling, mention it in your message and we will point you towards appropriate support services available in Australia.
What Happens After You Email Us
Every message is read by a real member of the team — not filtered by an automated system. We do not send template replies in place of a genuine response. You will hear from someone who has actually read what you wrote.
Our standard turnaround is two working days. If your enquiry is more involved, we may take a little longer to give it the attention it deserves. Either way, we will acknowledge your message and keep you informed.
About This Site
Online Casinos is an independent comparison hub covering online casinos that accept Australian players. Our reviews focus on platforms relevant to the AU market — including those that support PayID deposits, offer Australian dollar balances, and cater to players who enjoy pokies and live dealer games.
The casinos we review are offshore operations. We research each one against a consistent set of criteria — licensing, banking options, game range, bonus conditions and player experience — and we are transparent about the fact that some listings involve a commercial relationship. That relationship does not determine rank or editorial assessment; our positions are editorially independent.
If you have a question about how we evaluate casinos or how our rankings work, email us and we will walk you through it plainly.
A Note on Response Times
We are a small editorial team. We do not operate a round-the-clock support desk, and we are not in a position to offer real-time chat. Email remains the single point of contact, and we handle all enquiries in the order they arrive. We appreciate your patience.
Thank you for visiting this page. We look forward to hearing from you.